Privacy Policy

This Privacy Policy explains how Slideoo Global Private Limited (“Vritta”, “we”, “us”, or “our”) collects, uses, stores, discloses, and otherwise processes personal information when you visit https://vritta.app, use Vritta’s mobile applications or services, or contact us (together, the “Platform”).

Vritta may offer astrology and spiritual-guidance experiences, including Vedic astrology, kundli or birth-chart features, Tarot, Numerology, AI-powered guides, content, and consultations with human astrologers. The features available to you may vary.

Please read this Policy with our Terms & Conditions. This Policy describes the intended categories and purposes of processing; the specific data collected depends on the features you choose and the permissions you grant.

Depending on how you use the Platform, we may process:

• Account and contact information: such as your name, email address, phone number, account identifier, and account preferences.
• Birth and profile information: such as date, time, and place of birth, and details you provide to create or interpret an astrological chart or personalise a feature.
• Messages and consultation information: questions, prompts, conversation history, reports, feedback, and communications with AI features, human astrologers, or customer support. These may reveal personal matters that you choose to discuss.
• Device and usage information: such as device type, operating system, app version, browser, IP address, diagnostic logs, crash reports, language settings, and interactions with features. Precise location is processed only if a feature requires it and you grant the relevant permission.
• Purchase and subscription information: such as transaction identifiers, amount, currency, purchase status, and subscription status. App stores and payment providers generally process full payment-card details under their own terms.
• Support and communication preferences: such as messages sent to us, survey responses, and preferences about optional promotional communications.
• Information derived from use: such as chart calculations, selected preferences, and service-related outputs needed to provide the features you request.

Please provide only information relevant to the feature you are using. Do not submit passwords, full payment-card details, government identification numbers, medical records, or other highly sensitive information unless a feature specifically requires it and we explain the reason.

If you provide another person’s birth details or other personal information, you must have a lawful basis and any permission required to share it.

We may use personal information to:

• create, authenticate, and manage accounts;
• provide astrology, Tarot, Numerology, AI, content, and consultation features;
• generate requested charts, reports, and personalised responses;
• process purchases, subscriptions, and customer-service requests;
• communicate service, account, security, policy, and transaction information;
• respond to feedback and provide support;
• maintain, troubleshoot, secure, and improve the Platform;
• detect fraud, abuse, technical problems, or violations of our Terms;
• send optional marketing communications where permitted and consistent with your choices; and
• comply with legal obligations and establish, exercise, or defend legal claims.

Where applicable law requires consent or additional notice for a purpose, we will provide it before processing for that purpose.

When you use an AI feature, the prompt and information needed to respond may be processed by Vritta’s systems and by technology providers acting on our behalf. Depending on the feature, this may include birth details, chart information, preferences, and relevant conversation context.

We may retain AI responses and conversation history to make features work, display previous conversations, provide support, maintain security, and meet legal obligations. Access should be limited to authorised personnel and providers who need it for legitimate service purposes.

AI technology providers may process prompts and outputs under their own terms and privacy practices, which can vary by provider and configuration. Where applicable, information about relevant providers and their handling of data will be made available through the Platform or the provider’s privacy materials. We do not make a blanket promise that all providers never retain data, use it to improve models, or permit human review; these practices depend on the provider and the configuration used for the feature.

If you choose to consult a human astrologer through Vritta, information you submit for the consultation may be shared with that astrologer to provide the service. This may include your messages, birth details, chart information, and the profile information you choose to provide.

Consultation records may be processed to facilitate the consultation, provide support, address complaints or disputes, prevent misuse, and comply with law. Any recording, transcription, or additional use of consultation content should be disclosed in the relevant feature before it occurs where required by law.

Please avoid sharing information that is not necessary for your consultation.

Depending on the law applicable to you, we process personal information on grounds such as providing a service you request, taking steps before entering into a contract, complying with legal obligations, protecting the Platform and users, pursuing legitimate business purposes where permitted, or obtaining your consent where required.

Where processing is based on consent, you may withdraw it as permitted by law. Withdrawal does not affect processing already carried out lawfully before withdrawal, and some features may no longer work if the information is necessary to provide them.

Our website or app may use cookies, software development kits (SDKs), local storage, and similar technologies for functions such as login, security, preferences, diagnostics, and performance measurement. If optional analytics or advertising technologies are used, we will provide notices and choices required by applicable law.

You can manage cookies through your browser settings and certain app permissions through your device settings. Disabling some technologies may affect Platform functionality.

We may disclose personal information, as necessary and subject to applicable law, to:

• Service providers: including cloud hosting, AI technology, analytics, security, customer support, communications, and technical service providers.
• Payment and distribution providers: including app stores and payment processors that handle purchases and subscriptions.
• Human astrologers: when you choose a consultation and sharing is needed to provide it.
• Professional advisers: such as lawyers, auditors, and accountants who are subject to appropriate confidentiality duties.
• Authorities or other parties: where disclosure is required by law or reasonably necessary to protect rights, safety, security, or to investigate fraud or enforce our Terms.
• Business transaction participants: in connection with a proposed or completed merger, investment, restructuring, financing, or sale of all or part of the business, subject to applicable law and appropriate safeguards.
• Parties you direct us to share with: where you request or consent to a disclosure, or where we explain another purpose at the time information is collected.

We do not sell personal information in exchange for money. If we use advertising or analytics technologies that trigger a legally defined opt-out right or other disclosure obligation, we will provide the notices and choices required by applicable law.

Slideoo Global Private Limited is based in India. Our service providers may process information in India or other countries where they operate. Laws in those countries may differ from the laws where you live. Where required, we will apply appropriate safeguards and comply with applicable restrictions on international transfers.

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing the Platform, maintaining account and transaction records, meeting legal or accounting obligations, resolving disputes, enforcing agreements, and protecting security. Retention depends on the type of information, the feature involved, and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to legal obligations and technical limitations. Backup copies may remain for a limited period until they are overwritten or removed through ordinary backup cycles.

You may request account or data deletion by using any deletion controls provided in the Platform or emailing support@vritta.app. We may need to verify your identity. Deleting an account may not automatically cancel an app-store subscription; cancel it separately through the relevant store if applicable.

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No online service or storage method can be guaranteed completely secure.

You are responsible for protecting your account credentials. If you believe your account or information has been accessed without authorisation, contact support@vritta.app promptly.

Your rights depend on the laws that apply to you and may include requesting access to, correction of, or deletion of personal information; withdrawing consent; raising a grievance; or exercising other rights provided by law.

To make a privacy request or raise a concern, email support@vritta.app from your account email address where possible. Explain the request and include enough information for us to identify the relevant account. We may ask for reasonable verification before acting. We will respond within the time required by applicable law.

We may decline or limit a request where the law permits or requires us to do so, and we will explain the reason where required. Some information may need to be retained for legal, security, accounting, or dispute-resolution purposes.

You may opt out of optional promotional emails using the unsubscribe method provided in the message. We may still send essential account, security, legal, and transaction communications.

Vritta is intended for adults aged 18 and over and is not designed for children to use independently. We do not knowingly permit children under 18 to create accounts. If you believe a child has provided personal information to us, contact support@vritta.app so we can assess the request and take appropriate steps under applicable law.

The Platform may contain links to third-party websites or integrate with third-party services. Their privacy practices are governed by their own policies, not this Policy. Please review those policies before providing information to a third party.

We may update this Policy to reflect changes to the Platform, our data practices, or legal requirements. We will update the “Last updated” date and provide additional notice where required. Please review this page periodically.

For privacy questions, requests, or grievances, contact:

Slideoo Global Private Limited
Brand: Vritta
Email: support@vritta.app
Website: https://vritta.app